Gateway CSI provides outsourced support through our Carrier Solutions division.
At Gateway CSI our mission is simple to provide value-added, cost-effective support solutions to the carrier that keep your subscribers active with today's technology and drive customer loyalty. Our turnkey remote support packages give you the competitive advantage to provide complete desktop support solutions to your subscribers as a value-added service option.
As an Internet Service Provider, your subscribers often turn to your telephone support staff for help with a variety of PC issues unrelated to your network and in some situations, beyond the scope of expertise of your staff. The result can have a direct impact on your bottom line, driving operations costs upward, reducing service levels and leaving your subscribers issue resolved.
The Gateway CSI solution gives you the competitive edge, by enabling you to expand your service capabilities with convenient and affordable support solutions to your subscribers while creating an alternate revenue stream to drive profits.
We customize our Desktop Support Packages to meet the needs of your subscribers and align with your corporate strategy and operations plan. Our suggested subscriber rates are competitively priced, yet provide for a lucrative profit margin to the ISP.
Gateway CSI provides customized online access to a feature rich support site customized to each ISP we support. This allows ISP's to see real time status and full details of tickets, call statistics and even listen to recordings of actual calls handled with their subscribers.
Partnering with Gateway CSI provides great benefits to both our ISP clients as well as your Internet subscribers. Our unique service offerings give you a win-win advantage without additional operating costs.
For The ISP:
Our affordable packages enables ISP's to offer a support product line without the expense of a support staff. You choose the package combination that provides the best fit for your corporate strategy and subscribers needs. The SkyRocket service is offered to your subscribers at a retail price determined by the ISP. Gateway CSI only charges for the customers subscribed to the service.
Additional Revenue Stream
- Competitive Advantage
- Web Based Portal Access For Easy Account Set Up and Real Time Case Status
- Branded Service Available
High Quality Outsourced Technical Support
- Flat rate pricing
- Expert Support
- 24 x 7 x 365
- Internet / E-Mail Technical Support
- VoIP Installation and Troubleshooting
- Sales Support
- Subscriber Retention Programs
- Market Research
- Billing and Customer Support Services
- Overflow Call Handling
We blend people, knowledge resources and the assurance to deliver a world-class, knowledge-centric support experience to our clients subscribers. Our flexible support structure ensures that you get the right solution for your needs, cost effective support and the highest standards of quality in the industry.
For The Internet Subscriber
Your internet subscribers are often in need of computer support. With a Gateway CSI solution, they can access quality, convenient support when they need it. From installation of peripheral devices, computer troubleshooting, software installation, home networking assistance and even basic questions on a variety of computer related questions including all Microsoft Office applications. Your subscribers will also have the benefit of allowing Gateway CSI to use remote access to walk the customer thru necessary steps so that their issue is resolved quickly and conveniently.
- Affordable - The Gateway solutions are competively priced
- Conveniently Billed
- No Long Distance or Per Minute Charges
- Fast, Easy Answers To Nearly All Of Their Computer Support Needs
